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About Us

This web site is owned and operated by Tradewinds Oriental Shop who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the 'Contact Us' tab at the top of the page.

If for any reason you need to contact us by post or telephone then please use the contact details below:

Our Contact details:
Michael Ryan
Tradewinds Oriental Shop
25-29 Cole Street
Scunthorpe
North Lincolnshire
DN15 6QY
United Kingdom

Phone: 01724 271519
Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Payment can be made by either credit/debit card or via your PayPal Account. All major credit/debit cards are accepted and these are securely processed online by Sage Pay and PayPal. We cannot accept money orders or cash. To pay by cheque please contact us first. Goods will not be dispatched until funds have cleared.

Once you have placed an order with us we will acknowledge that we have received it by email. The order will then be processed and then accepted by us by sending you a second email (the 'Payment Received Email') detailing the goods you have bought and the delivery charge. When you receive the 'Payment Received Email' it will not be possible to cancel or amend the order without contacting us first.

All products are sold subject to availability.

Certain products for example cleavers can only be sold to persons who are eighteen years old or older. If these items are purchased they must be paid for by means of a valid credit card which is registered to you.
Shipping And Handling

Upon receiving your order Tradewinds Oriental Shop aim to process and dispatch your order within 2 business working days. Typical delivery time is between 3-5 days.

All shipping charges are based upon a maximum weight of 30kg (inclusive of packaging) and your location. For orders greater than 30kg please contact us for quote.

Mainland UK
Standard Delivery (usual transit time 1-3 days) by Royal Mail, FedEx or UKMail. If delivered by FedEx or UKMail you will receive a tracking number once your parcel has been dispatched.
Up to 1kg: £2.95
Up to 2kg: £3.95
Up to 30kg: £4.99
Note: If you exceed the 30kg weight limit, delivery costs will increase proportionately.

Northern Ireland
Standard Delivery (usual transit time 1-3 days) by Royal Mail or UKMail. If delivered by UKMail you will receive a tracking number once your parcel has been dispatched.
Up to 1kg: £2.95
Up to 2kg: £3.95
Up to 30kg: £11.00
Note: If you exceed the 30kg weight limit, delivery costs will increase proportionately.

Scottish Highlands & Islands (including Isle of Wight & Isle of Man)
Comprising postcodes: FK18-21, HS1-9, IM1-9, IM86-87, IM98-99, IV, JE1-4, KA27-28, KW1-17, PA20-49, PA60-78, PA87-88, PH17-50, PO30-41, TR21-25, and ZE1-3.
Standard Delivery (usual transit time 1-3 days) by Royal Mail or UKMail. If delivered by UKMail you will receive a tracking number once your parcel has been dispatched.
Up to 1kg: £2.95
Up to 2kg: £3.95
Up to 30kg: £12.00
Note: If you exceed the 30kg weight limit, delivery costs will increase proportionately.

Republic of Ireland
Standard Delivery (usual transit time 2-5 days) by FedEx. You will receive a tracking number once your parcel has been dispatched.
Up to 30kg: £19.00

European Countries
Standard Delivery, usual transit time 2-7 Days. Up to 30kg
Belgium - £19.00
Germany - £19.00
Holland - £19.00
Jersey - £19.00
Luxembourg- £19.00
France - £19.00
Guernsey - £19.00
Netherlands - £19.00
Denmark - £25.00
Finland - £25.00
Portugal - £25.00
Spain - £25.00
Austria - £25.00
Italy - £25.00
Sweden - £25.00
Slovakia - £28.00
Czech Rep - £28.00
Estonia - £28.00
Hungary - £28.00
Latvia - £28.00
Lithuania - £28.00
Poland - £28.00
Slovenia - £28.00
Croatia - £34.00
Greece - £34.00
Norway - £67.00
Switzerland - £67.00
Andorra - £67.00
Liechtenstein - £67.00
Gibraltar - £67.00

Please contact us if delivery is required to locations outside the schedule above.

In the event that goods are damaged on arrival please contact us within 24 hours.
Delivery Schedule

Upon receiving your order Tradewinds Oriental Shop aim to process and dispatch your order within 2 business working days. Typical delivery time is between 3-5 days.

We will endeavour to meet the dispatch time as per our delivery schedule. If due to unforeseen circumstances there is a delay in dispatching goods from our warehouse we will contact you and advise you of the revised schedule.
Back Orders

If an item(s) is out of stock we will contact you giving you the option of either cancelling the purchase of the item or placing it as a back order. We will advise you when the item is back in stock. If you decide you still want the item we will then charge for the goods and dispatch by our preferred method of postage. Back Orders will automatically be cancelled after a period of three months. The Back Order service is not available for sales outside of the UK.
Tax Charges

All prices are quoted in pounds sterling and where applicable are inclusive of VAT at the current rate. The current rate of VAT on applicable goods is 20.0%.
Credit Card Security

For your complete security your credit card details are processed by Sage Pay and PayPal on a secure server. As such we do not have access to hold records of any of your credit card information. We are also Payment Card Industry Data Security Standard (PCI DSS) compliant.
Guarantee

We try to guarantee your complete satisfaction. If for any reason you are not satisfied with our service please contact us.
Privacy Policy

Tradewinds Oriental Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy

Tradewinds Oriental Shop operates a returns policy in accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

You may return unopened/unused item(s) (excluding perishable goods) providing that you advise us that you wish to do so within fourteen days of receiving delivery of your order. Please email us at sales@tradewindsorientalshop.co.uk with your name, order number, and the items you would like to return. Once you have notified us of your wish to return any item(s), the item(s) should be sent back to us with a copy of the invoice. Upon us receiving the goods in resalable condition we will give a full refund, this includes the original delivery costs. However unless the goods are faulty you will be responsible for the return postage.

Items that are found to be faulty or different to that which was ordered should be returned to us wherever possible in its original packaging. Please email us in the first instance at sales@tradewindsorientalshop.co.uk with your name, order number, and details of the issue. You have the right to a repair, a replacement or a full refund; this will depend on the nature of the fault & the time that has elapsed since purchase. Please contact us in the first instance to discuss the issue.

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